This course is delivered entirely through online distance learning, allowing you to study independently around your existing commitments.

You'll access your learning materials through our online learning platform, where you can work through the course content at your own pace. There are no scheduled live taught sessions to attend.

Assessment is completed through a portfolio of evidence, including written coursework that demonstrates your understanding of customer service in health and social care settings.

You'll explore relevant workplace scenarios and demonstrate your knowledge of communication, individual needs and effective teamwork.

As a knowledge-based qualification, the course does not require a work placement.

This qualification is awarded by NCFE CACHE, a recognised UK awarding organisation specialising in vocational qualifications, including health and social care.

Upon successful completion, learners achieve the NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings (603/0483/2), a nationally recognised qualification regulated by Ofqual.

The certificate demonstrates an understanding of customer service, communication and teamwork within care environments.

At Flexible Online Courses, we also work with other recognised awarding organisations, including TQUK, to provide a range of professional and vocational qualifications.