{"product_id":"level-2-certificate-in-contact-centre-operations","title":"Level 2 Certificate in Contact Centre Operations","description":"\u003cp\u003eThis course supports learners who are seeking employment in the contact centre sector or those already working within the industry who want to enhance their skills and operational effectiveness. Learners will explore key areas including communication skills, personal effectiveness, health and safety, sales activities, legal responsibilities, and working professionally within a business environment. The qualification is designed to support improved customer service delivery, increased customer satisfaction, customer retention, and business growth through effective contact centre operations.\u003c\/p\u003e\n\u003cp\u003eBy the end of the course, participants will have developed the essential skills and knowledge needed to operate effectively within contact centres and contribute positively to customer experience and organisational success.\u003c\/p\u003e","brand":"Flexible Online Courses","offers":[{"title":"Default Title","offer_id":58098023367043,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1007\/6569\/6387\/files\/ContactCentreOperations.jpg?v=1779373161","url":"https:\/\/flexibleonlinecourses.co.uk\/products\/level-2-certificate-in-contact-centre-operations","provider":"Flexible Online Courses","version":"1.0","type":"link"}