{"product_id":"cpd-customer-service","title":"CPD Customer Service","description":"\u003cp class=\"MsoNormal\" style=\"margin: 12.0pt 0in 12.0pt 0in;\"\u003e\u003cspan lang=\"EN\"\u003eCPD Customer Service explores the fundamentals of providing exceptional service, including identifying and meeting customer needs, creating positive first impressions, and developing strong communication skills. Learners will examine the role of non-verbal communication and body language, and gain practical strategies for handling customer complaints effectively. The course emphasises the importance of professionalism, empathy, and proactive problem-solving in building lasting customer relationships.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin: 12.0pt 0in 12.0pt 0in;\"\u003e\u003cspan lang=\"EN\"\u003eBy the end of the course, participants will be able to deliver high-quality customer service, communicate confidently, and respond effectively to customer concerns.\u003c\/span\u003e\u003c\/p\u003e","brand":"Flexible Online Courses","offers":[{"title":"Default Title","offer_id":57951935299971,"sku":null,"price":21.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1007\/6569\/6387\/files\/CPDCustomerService.svg?v=1777621209","url":"https:\/\/flexibleonlinecourses.co.uk\/products\/cpd-customer-service","provider":"Flexible Online Courses","version":"1.0","type":"link"}